Roger D. Chevalier, Ph.D., CPT          

With over 40 years experience in management and performance improvement, Roger Chevalier is an independent consultant who specializes in integrating training into broader solutions. His past clients include a wide range of businesses, government agencies, and non-profits. He has personally trained over 30,000 managers, supervisors, and sales people in performance improvement, leadership, coaching, change management, customer service, and sales programs in hundreds of workshops.

Major clients include Century 21 Real Estate Corporation, Sun Microsystems, State Farm Insurance, Johnson & Johnson, Hewlett Packard, Dell, Agilent Technologies, Medtronic AVE, E. &. J. Gallo Winery, Microsoft, Parker Hannifin, Siemens Energy and Automation, Phoenix Contact, Storage Dimensions, Energy Northwest, TRW, Vistakon, Realty World, Champion Chemicals, Borg Warner, World Learning, Nextel, the Department of Energy, the U.S. Navy, the U. S. Coast Guard, NATO, and the International Atomic Energy Agency.

Roger is the former Director of Information and Certification for the International Society for Performance Improvement (ISPI). In this role, he was responsible for encouraging the use of performance technology with ISPIís 10,000 worldwide members by delivering presentations at professional conferences, instructing in ISPIís Institute public and in-house programs, establishing partnerships with other organizations, publishing articles, working with authors to publish their books, and certifying performance improvement professionals as Certified Performance Technologists (CPTs).

He is a former vice president of Century 21 Real Estate Corporationís Performance Division where he led a team of over 200 consultants and trainers that developed and delivered sales and management programs for 80,000 sales associates in 5,000 offices nationwide. This role followed a sixteen-year relationship with Century 21 as a contract trainer and management consultant.

Roger is also a former U.S. Coast Guard commander whose final six-year tour was as training director for their west coast training center where he led 140 instructors and staff in implementing instructional systems design in 25 courses for 4,000 students a year. His training center was recognized by the National Society for Performance and Instruction (NSPI) as the ďMilitary Training Organization of the YearĒ in 1989 for improving the quality of training while reducing recurring annual training costs by one third ($3,000,000 a year).

Roger is the author of numerous articles on human performance technology, leadership, coaching, management of change, customer service, and sales techniques published in a wide variety of professional and trade journals. His new book, A Managerís Guide for Improving Workplace Performance, will be published by the American Management Association in the first quarter of 2007. He is a faculty member for ISPIís Principles and Practices program and has been a regular presenter at ISPI and ASTD annual conferences.

He has earned a Doctor of Philosophy degree in Applied Behavioral Science and two Master of Science degrees in Personnel Management and Organizational Behavior. His previous education includes Master and Bachelor of Arts degrees in English literature. Roger has been certified in the field of performance technology by the International Society for Performance Improvement.


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Last modified: 10/28/13